FAQ

Turf Services: What Do I Need to Know?

Rounds 1 & 3 should be watered within 1 week of application for optimal results – all other applications do not require watering.
Rounds 2 & 4: it’s best to wait until the day after application to water for optimal results.
The technicians always appreciate when pet waste is picked up and disposed of.

Applications will be scheduled 48-72hrs in advance.
Rounds are applied approximately every 5-7wks from Feb/March – Nov/Dec
Time on the property varies by yard size, but typically an average time frame for a normal application is 7-15mins on site.
Rain, High Winds, and High Temperatures can result in rescheduling
If weather or other circumstances require rescheduling, your application will be rescheduled within 1 week of the original appointment.

Schedule notifications will be sent out by email at the time of scheduling, and an appointment reminder will be sent out by text 48 hours prior to the appointment.
The technician will call you when they are on the way to your property and after they finish your application
Invoices are issued after services are completed, if you would like to put a card on file to run after services, reach out to the office, and they can help with that. Any unpaid balance could result in a delay in your next application.

Install jobs are entirely dependent on weather conditions. Our machine weighs about 10,000 lbs and can cause considerable damage in a wet yard. We cannot do installs in the rain or if the ground is frozen.
If you want boundary lines assessed, that is something you will need to organize prior to the install with a survey company of your choice.
We will call in public utility locates for your property and handle securing any permits needed for your install – private utilities will need to be marked by the home owner prior to our arrival or arranged with our office to have the install crew locate prior to beginning your install.

For a ‘normal yard’, an installation will typically take about 2-3 days from start to finish.
Grass yards will dry faster than dirt yards, which could result in a shift in the schedule when weather occurs.
Our install timeline is constantly shifting due to multiple bids being performed throughout the week. Jobs are added to the calendar in the order of physical or digital acceptance with paid deposit payment. As payment is made and a digital signature is secured, a time stamp is attached, which will ensure that your job is placed appropriately on the install calendar. Call our office to confirm our anticipated current timeline.
Due to the nature of construction, we are not able to give a set date for your installation; there are too many variables outside of our control to provide a concrete date. We will do our best to communicate the anticipated timeline of your work and any delays.

Payment for the remaining balance of the installation is due upon completion following your post-install walk though scheduled as a set appointment with our owner.

When experiencing a service issue, please remember that the sprinkler system is primarily buried underground, which means that unless an issue is visibly presenting in some way (ie, high water bill, pooling water, no water flow, slow or low water pressure, wet area, or visibly broken in an area), it can at times be a process to assess and track down issues and their location of origin.
During activation, controllers are programmed for spring conditions unless a customer has a smart controller that adjusts for weather and seasons. Your controller must be adjusted throughout the season as temperatures rise and dry spells occur.
Unless otherwise specified, when we adjust heads during activations, the technician will adjust them to water the areas they are designed to cover optimally. If you want something additional covered or not covered, that must be relayed to the technician on site.

All service appointments are scheduled in arrival windows. We do not schedule set appointments.
Someone over the age of 18 needs to be home at the time of service.
During the spring busy season, our schedules can book out 3-6 weeks in advance. It is best to book your service early to ensure you get on our schedule. Typically, our service calendar is ready to book appointments by February.
The only weather that will cause service delays is extreme conditions such as lightning, hail, or torrential rain. Typically, these only set us back until conditions are safe for our technicians to be out in.
If we have to reschedule due to a technician being out, we will do everything in our power to get you back on the schedule as soon as possible.

Payment for service is due at the time of service and can be paid for with cash, check or card.
Reminders for appointments are sent by email 5 days prior, and by text message 2 days prior. Your technician will call or text you on the primary contact listed for your account.